• The refund for the cancelled order will be processed within 3 working days.
• After your refund has been processed by us, it may take 3-8 business days for it to appear in your account, depending on your bank or payment provider (Klarna-PayPal).
• If you believe this period has expired, please contact us via the contact page.

• Your refund will be completed within 10 business days from the date your return is delivered to our warehouse.
• After your refund has been issued by us, it may take 3-8 business days for it to appear in your account, depending on your bank or payment provider (Klarna-PayPal).
• If you believe this period has expired, please contact us via the contact page.

• Your order can only be cancelled by us due to unavailability or delay. For this reason your products cannot be shipped.
• Refund of your order will take place within 3 working days.

Products purchased online cannot be returned in our stores. You can send it to our warehouse with the return label, which allows you to ship for free with the “easy return” .

• If your order does not have the status invoiced, you can request a cancellation.
• You can see whether your order has been invoiced on the details page of the order in question.
• To access your order details, you can log in to my orders page or, if you have placed an order without being a member, via the Track Order button.
• If your order is not on invoice, you can submit your cancellation request using the easy returns button.
• Since we can not cancel the invoiced order, you may not receive your order from the courier, or even if you receive the order, you can return it to us within 45 days with the return label you will receive from easy returns.

If your password is entered incorrectly three times in a row, the system will block access to your account for your security. You can request access by contacting us via the Contact section.

Address and/or recipient changes cannot be made after your order has been completed.

• The delivery time of freight may vary depending on the density of the freight companies.
• My orders > Order details > Kargo Takibi You can find out the status of your shipment by following the steps below.
• You can check the status of your shipment on the website of the relevant freight company by using the code you will find in the email about the shipment sent to you.
• If you experience any other problem (delivery to the wrong address, delay in delivery, inability to track the courier code, etc.), you can contact us via the contact page .

• If a product "in the package;i" is missing even though it is stated on the barcode label on the delivered package, please follow the steps below.

1. İPhotograph the package in question with its mouth open. (Photograph the box size so that the products are visible)
2. Please send your written request specifying the missing product/part via the 'Contact Form' together with the photo. You must share.

• If there is a missing product that is not included in the barcode labels on the shipments you receive, please follow the steps below.

1. Check the relevant product line in your order details. If it is still in the purchasing process, it will also be delivered with the load.
2. If the relevant product line is shown as cancelled in the order detail, the refund will be completed within 3 working days.

• Go to your My Orders page. (To access your My Orders page, you will need to log in or use the "Track Order" button if you placed an order without being a member.)
• Enter your order details and complete the Broken Parts Request Form under the help pages on the left.Enter your order details and complete the Broken Parts Request Form under the help pages on the left.
• Please remember to include your order number, the quantity of broken parts, the full name of the broken part product and a single square image of all broken parts together in the Broken Parts Request Form.

• The delivery time of freight may vary depending on the intensity of the freight companies.
• You can track your freight status by following the steps My Orders > Order Details > Track Freight
• You can track the status of your shipment by clicking on the link in the order delivery notification email that was sent to you.

You can find your freight code via the email our company sent to your email address or by following the steps My Orders > Order Details.

• Your products will be delivered to the freight within 4 - 6 days after placing your order.
• Prioritization cannot be performed.
• If you see that the specified cargo delivery date has been exceeded by our company, you can contact us through the contact page .

You can access your order details via the Track Order button if you have placed an order on the My Orders page by logging in or without being a member.

A new product cannot be added to a completed order. If desired, you can create a new order.

You can view your invoice from the relevant delivery line in the order detail by following the steps My Orders > Order Details. If you placed an order without being a member, you can access your order details via the Track Order button.

When you click on My Account and then click on Login to log in, there is an option “ Forgot Password ” in the box that opens. We kindly request you to click on Forgot Password, enter your email address and click on “ Remember Password ”. So a link will be sent to your email address and you can set a new password through that link.

• If you receive a warning on the checkout page, it may be because your browser or cookies are not cleared.
• You can try again by changing the browser or clearing the cookies. If you still can't place an order, you can get support from the customer service of your bank, payment system (PayPal, Klarna).
• If you are sure that there is no transaction restriction on your card or account (PayPal, Klarna), or if the error message you are getting seems to be related to another situation, you can also attach the screenshot of the error and send it to us on the Contact page .

• If you cannot see your recently placed order on the 'My Orders' page, we recommend that you wait a while.
• If you can't see your order when you check again after 24 hours, you can contact us via the contact page. If you tried to create an order with PayPal and Klarna, we kindly ask you to attach a screenshot of the confirmation email from PayPal and Klarna, together with the date of receipt of payment, the full amount and first and last name details. If you paid by credit card, it is sufficient to provide the date, amount and first and last name.

Since the sales on our website are individual, no company invoices can be issued.